The IntelliSoft 370 series water softener from Kenmore — portion of the Sears Brands tag — also goes by model number 625.383760. First offered in 2009, this system helps prevent hard water, a key cause of cloudy residue in the home’s water supply. According to Kenmore, the appliance creates enough delicate water to satisfy the requirements of a family of eight. With such a tall order, the IntelliSoft 370 may run into the occasional operational hiccup. If it does, turn into troubleshooting hints straight from Kenmore.

Power Problems

Without power, the IntelliSoft 370 series water softener won’t function in any way. This appliance requires a grounded, indoor, 120-volt electrical socket. A tripped breaker or blown fuse may result in a power outage, so check your home’s electric service panel and fix these problems as necessary. If you need to replace the softener’s transformer, then use only a Class II, 24-volt transformer. If the softener refuses to power on, move the plug into an outlet no more than 10 feet away from the appliance.

Water Woes

If water flow seems weak, assess the delicate water line connected to the water softener and confirm the valve is open. To encourage water pressure, put the softener as near as possible to the pressure tank or water meter during setup. Freeing the drain hose of kinks or bends also helps redress water flow issues, salty tasting water or a ripped brine tank. Ensure the water running through the softener isn’t any more than 120 degrees Fahrenheit, otherwise components damage and operational errors may occur. Similarly, the appliance requires water pressure between 20 and 125 pound-per-square inch to function properly. If your water pressure exceeds 125 psi, contact a plumber to install a pressure reducing valve.

Salt Solutions

Since the IntelliSoft 370 relies on brine to create soft water, a lack of salt leads to a lack of delicate water. To refill the salt supply, open the storage tank and fill it a quarter into halfway complete with water softener salt nuggets or pellets — do not use stone or solar salt. Crusting of salt, known as a salt bridge, causes hard water. To redress this, carefully push a broom stick or similar tool into the salt at the storage tank, moving the tool up and down to break up the bridge. If your IntelliSoft 370’s salt distribution appears to consistently run short, keep your outdoor faucets set to hard water to conserve on salt.

More Tips

Reduced flow or the presence of hard water may indicate a hammer that is dirty. To clean the nozzle, eliminate the softener’s leading cover and twist the nozzle off cap. Remove the nozzle, O-ring, display support, display and gasket, and run them under warm water until clean. When you replace the nozzle components, lubricate the O-ring with silicone grease or petroleum jelly. If your IntelliSoft 370 creates hard water, then set the hardness degree by pressing the “Select” button and releasing it if “Hardness” appears on the unit’s display. Adjust the hardness setting with the Up and Down buttons until the number matches the grains per gallon figure show on your water analysis report, which must have been obtained during the setup of this appliance.

Contact Kenmore

If “Serv” appears on the appliance’s display, or if routine troubleshooting does not do the trick, speak to the water softener’s producer. Call Kenmore’s product questions line at 888-536-6673 or its Sears home services and repair facility at 800-469-4663. You may also submit a question at the company’s official website. When purchased new, the IntelliSoft 370 has an overall one-year limited manufacturer’s warranty, a three-year warranty on digital components and also a 10-year warranty against leaks, so Kenmore may cover the cost of some repairs.